General Terms and Conditions of Service Agreement for "Sansan"

For Customers in Japan
The services provided by Sansan, Inc. (hereinafter referred to as the “Services”) are those developed and provided by Sansan, Inc. (hereinafter referred to as “SANSAN”), which has been established and existed under the Japanese law whose main office locates at Aoyama Oval Building, 13F, 5-52-2, Jingu-mae, Shibuya-ward, Tokyo, 150-0001, Japan.
Any Customer in japan who agrees to this General Terms and Conditions of Service Agreement and uses the Services shall enter into an agreement between SANSAN under this General Terms and Conditions of Service Agreement.
For Customers in the United States
Sansan Corporation has been established and existed under the law of the state of Delaware whose main office locates at 257 Old Churchmans Road, New Castle, DE 19720 U.S.A.
Sansan Corporation provides the Services stipulated in this General Terms and Conditions of Service Agreement (hereinafter referred to as the “Services”) as the official distributor of Sansan, Inc. (hereinafter referred to as “SANSAN”).
Any Customer who agrees to this General Terms and Conditions of Service Agreement and uses the Services shall enter into an agreement between Sansan Corporation under this General Terms and Conditions of Service Agreement. Accordingly, the terms “Sansan, Inc.” and “SANSAN” in this General Terms and Conditions of Service Agreement shall be deemed to be replaced with “Sansan Corporation” unless provided otherwise.
Moreover, the original General Terms and Conditions of Service Agreement in Japanese shall have the binding force and this General Terms and Conditions of Service Agreement translated into English from the original one is for reference materials.
For Customers other than those above
Sansan Global PTE. LTD. has been established and existed under the law of Singapore whose main office locates at 128 Prinsep Street #01-01 Singapore 188655.
Sansan Global PTE. LTD. provides the Services stipulated in this General Terms and Conditions of Service Agreement (hereinafter referred to as the “Services”) as the official distributor of Sansan, Inc. (hereinafter referred to as “SANSAN”) to the Customers outside of Japan or of the United States.
Any Customer who agrees to this General Terms and Conditions of Service Agreement and uses the Services shall enter into an agreement between Sansan Global PTE. LTD. under this General Terms and Conditions of Service Agreement. Accordingly, the terms “Sansan, Inc.” and “SANSAN” in this General Terms and Conditions of Service Agreement shall be deemed to be replaced with “Sansan Global PTE. LTD.” unless provided otherwise.
Moreover, the original General Terms and Conditions of Service Agreement in Japanese shall have the binding force and this General Terms and Conditions of Service Agreement translated into English from the original one is for reference materials.

Chapter 1 General Rules

Article 1 (Service Agreement)

Article 2 (Outlines of Service)

The outlines of the Service is described as follows. The Customer will entrust the handling of the information on his/her business card (hereinafter called “the entrusted data”) to SANSAN.


Article 3 (Amendments of the Agreement)

Chapter 2 Contract

Article 4 (Conclusion of the Agreement)

Article 5 (Service Content)

SANSAN provides the Service based on the Registered Information. SANSAN shall not have warranty obligation in case that SANSAN cannot provide the Service due to the error in the Registered data (The Customer shall pay the service charge even in this case.). Also, the Customer shall have the User use one User ID, and shall not have several users share the ID excluding when SANSAN permitted it in particular.

Article 6 (Payment)

Article 7 (Term of Agreement)

Article 8 (Cancellation)

Notwithstanding the foregoing, either of the parties hereto shall be entitled to cancel this Agreement with immediate effect, without sending any prior notice to the other party if any of the following events occurs on the other;

Article 9 (Effect of Termination)

In the event that this Agreement has come to an end because of expiration of duration, termination, or cancellation, each party shall be obliged to do as follows.

Chapter 3 Usage

Article 10 (Installation of Sansan Scanner)

Article 11 (Level of Service)

Article 12 (Database Service)

SANSAN may provide additional services linked up with the database service of the third party. The Customer shall agree to the following when using the database service in addition to the separately prepared stipulation.


Article 13 (Usage of Registered Data by Customer)

Article 14 (Handling of Trouble)

Article 15 (Temporary Suspension of the Service)

Chapter 4 Handling of Information

Article 16 (Secure Management)

Article 17 (Privacy Policy)

Article 18 (Usage of the Information)

Article 19 (Release of the cases)

Chapter 5 General Provisions

Article 20 (Confidentiality)

The Customer and SANSAN shall keep secret and confidential any and all technical, operational, and other business-related information supplied by each of the parties. The same shall apply to the terms and conditions hereunder. However, notwithstanding the preceding, materials and information falling under any one of the following items shall not be included in the confidential information which shall be kept secret and confidential (hereinafter referred to as the “Confidential Information”): .

Article 21 (Default Charge)

When the Customer fails to make any payment when due hereunder, the Customer shall pay the default charge on payment by the legal interest for commercial contract of 6 %, together with principal from the date payment becomes due until the date payment is made.

Article 22 (Assignment)

The Customer shall neither assign nor transfer to any third party, nor hypothecate any rights or obligations hereunder without prior written approval by SANSAN.

Article 23 (Ownership)

The ownership, copyrights, trademarks, patents, and any other rights of the things SANSAN will provide to the Customer in the course of performance of this Agreement, including, but not limited to, software and hardware, belong, unless this Agreement stipulates otherwise solely and exclusively to SANSAN or the third parties which give SANSAN permission to utilize them, and the Customer shall not have any right relating to them in any case.

Article 24 (Reconsignment)

Article 25 (Prohibited Matters)

Article 26 (Elimination of Anti-Social Forces)

Article 27 (Damages)

When SANSAN inflicted damages on the Customer by violating the provision in the Agreement, SANSAN shall compensate for the damages only to the extent of damages which shall arise ordinarily as direct consequences thereof and to the limits of the amount of the fees of the Service already paid to SANSAN.

Article 28 (Indemnities)

Article 29 (Force Majeure)

SANSAN shall not be liable to the Customer for any failure or delay in the performance of any of its obligations under this Agreement for the period and to the extent such failure of delay is caused by acts of God, typhoons, earthquakes, electric power failure, fires, labor disputes, riots, epidemics, failure or delay by the suppliers, changes in laws or orders, actions by the government or any government agency, embargoes, or other similar or different contingencies beyond reasonable control of SANSAN.

Article 30 (Governing Law and Jurisdiction)

Article 31 (Export Restrictions)

When the Customer intends to export any data, knowledge or information relating to the Service to overseas, the Customer shall comply with the laws and regulations relating to the export and shall, if necessary, acquire any permission of export or re-export from the related governments and other authorities on the Customer’s own responsibilities and expenses.

Article 32 (Independent Contractor)

With regard to the relationship between the Customer and SANSAN, both the parties are independent contractors and do not constitute legal partners, employment relationships, and agents with each other.

Article 33 (Non-Waiver)

Even if SANSAN do not request that the Customer implement the duties on the Agreement or such request is delayed, such right for SANSAN and the right of SANSAN to request the other remedies shall not be waived.

Article 34 (Entire Agreement・Severability)

Article 35 (Special Provision for Certain Customers and those in Certain Countries)

[For Customers who give consent to the Agreement and use the Service in the United States]
The term “SANSAN” and “Sansan, Inc.” in Articles 12 (1), 16, 17, 18, 20, 23, 24 and 25 (3) hereof shall include Sansan, Inc., which is the parent company of Sansan Corporation.
2. The Service is not for a child under the age of 13. SANSAN shall prohibit the use of the Service by a child of such an age. In the case where SANSAN recognized the use of the Service by a child of such an age, SANSAN shall forcibly terminate the Service related to the child without notice and erase the information registered by the Customer.


[For Customers who use SANSAN services other than the Service in corporate bodies or other entities to which they belong]
Such Customers shall allow SANSAN to collate contractual information related to the Users designated by the Customers for the purpose of the management of agreements other than the Agreement.


[For the Customer who gives consent to the Agreement via a distributor]
Unless otherwise provided in an agreement entered into by and between the Customer and a distributor in relation to business transactions of the Service, Articles 4, 6, 7, 8 and 21 of the Agreement (hereinafter referred to as the “Business Transaction Clauses”), are applicable between the Customer and the distributor and the other articles of the Agreement are applicable between the Customer and SANSAN. In the case where such agreement entered into by and between the Customer and the distributor lacks a clause or clauses which corresponds with one or some of the Business Transaction Clauses, the Agreement shall be applicable according to the reasonable interpretation of such Agreement.
2. Except for the Business Transaction Clauses in the preceding paragraph, a change made by and between the Customer and the distributer to the Agreement shall not be applicable to SANSAN.
History of Revisions
Revised on January 28, 2014
Revised on February 4, 2014
Revised on March 3, 2014
Revised on March 19, 2014
Revised on July 8, 2014
Revised on July 1, 2015
Revised on October 14, 2015
Revised on April 6, 2016
Revised on May 27, 2016
Revised on December 1, 2016
Revised on January 4, 2017